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Thursday, November 15, 2007

Donor Care Workforce Analyst (Memphis, TN)

We're increasing our staff so that we can increase our contribution. Knowing that you've made a difference in life of a child is inspiring. It motivates you to go farther. And do more. The way it motivates ALSAC/St. Jude. As the fundraising arm of St. Jude Children's Research Hospital, we ensure the continuation of world-class research in the treatment of life-threatening children's diseases. But the need for more research keeps expanding. So we're expanding with it by seeking out extraordinary individuals like you. Individuals who can help us make an even greater contribution. And understand that the best rewards are smiling faces and tears of joy.


Responsible for analysis and review of all Donor Care workforce needs, including but not limited to forecasting trends, staffing levels and skill sets needed to meet service level goals. Analyzes processes, trends, historical data and recommends and/or implements change as needed. Works with the Donor Care management team to ensure optimum staff utilization and use of resources at all times. Acts as liaison between Donor Care departments and ALSAC marketing departments to ensure adequate staff levels are maintained to support new projects. Monitors division’s Enterprise Wide Objectives and works with Strategic Planning office to ensure deadlines and compliancy are met.

Bachelor's degree and 1-3 years experience in workforce planning required. Must possess thorough knowledge of workforce planning best practices and proficiency in the use of workforce planning tools such as IEX, Blue Pumpkin, Aspect eWorkforce or other form of workforce planning software. Requires proven ability to analyze data, evaluate potential problems/opportunities and recommend sound solutions; understand difficult verbal or written instructions; strong technical skills and understanding of data entry and call center/customer service environments. Requires excellent verbal and written communication skills; networking skills; strong attention to detail; ability to work effectively in a constantly changing environment; ability to assume a leadership role and make strong recommendations for change. General understanding of Team Approach or similar database is preferred. Must possess a valid driver's license.

Experience the many rewards of a great career with ALSAC/St. Jude today. We offer competitive pay and benefits, the resources to do the best possible work and the stability of a high-growth industry. Visit www.stjude.org to learn more about the requirements for this position and how you can help us to achieve our mission. For consideration, please forward your resume and salary history and requirements, indicating Reference Code ANADNRCAREWFLM to: ALSAC/St. Jude, Attn: ALSAC Recruiter, 501 St. Jude Place, Memphis, TN 38105. Fax: 901-578-2807; E-mail: alsac.recruiter@stjude.org. Employment is contingent upon successful drug screen and background investigations, including credit, criminal and driving.

An Equal Opportunity Employer

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