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Saturday, March 20, 2010

Data Quality Analyst, Customer and Install Base - NetApp (Sunnyvale, CA)

NetApp creates innovative storage and data management solutions that help accelerate business breakthroughs and deliver outstanding cost efficiency. Our dedication to principles of simplicity, innovation, and customer success has made us one of the fastest-growing storage and data management providers today.

Customers around the world choose us for our "go beyond" approach and broad portfolio of solutions for business applications, storage for virtual servers, disk-to-disk backup, and more. Our solutions provide nonstop availability of critical business data and simplify business processes so you can deploy new capabilities with confidence and get to revenue faster than ever before. You can rely on our industry-leading solutions to lower the cost of protecting your data, business, and reputation.

We bring together the industry's best partners and technology to deliver services that help you maximize what you are getting from your infrastructure. Our collaborative approach, working as one team with one goal, means that you get a solution that is just right for you—on time and on budget. To support your global business, we provide highly-responsive support in local languages. From London to Austin, from Bangalore to Tokyo, we’ll work with you to solve your problems and help you reach your goals.

Discover our passion for helping companies around the world go further, faster at www.netapp.com.

Job Summary:

NetApp’s Customer, Install Base and entitlement data is considered a foundational data asset to the corporation. It supports both operational and business analytical processes. Quality measurement and analysis of this data is essential for improving our customer, partner and field experience and has significant company performance implications.

As a Data Quality Analyst, you have responsibility for providing the Operations Teams with data profiling and data analytics that identify idiosyncrasies, missing data, problems with data structures, and other qualitative measures.

Your job is to profile existing data, flag missing data and identify suspect data that requires manual review. Your role supports the Director Support Operations – Business Data Services and takes guidance from the Manager Data Quality Programs. This is a critical role to one of our two key company initiatives.

You are responsible for independently building the tools necessary for the project team to succeed in identifying bad data and systemic process issues. You will also be measuring resulting data quality on a global basis. You will be establishing data quality metrics, dash boards and trends which will be reviewed on executive levels of the company. Together with the data governance team you will establish guidelines for apt usage and policies that will improve data quality.

To build a robust data quality management infrastructure you will be leveraging NetApp platforms where possible and interfacing with other reporting teams where appropriate.

Where NetApp enterprise applications can not be leveraged you will be responsible to:
1) Evaluate and recommend enterprise class data management, profiling and analytics solutions
2) Evaluate outsourcing opportunities for data quality management and
3) Create your own tools using standard desktop software (Excel, Access, MySQL DB, etc.)

This role understands enterprise application data flows and is able to interpret data in business context.

You will be the expert on NetApp’s customer, installed base and entitlement data model. You will know which data sources and reporting tools to leverage to obtain the most accurate analysis of the data.

You have an intimate understanding of customer data and have worked in a company with multi tier sales pathways. The terms data governance, data analytics, MDM, CDM and data quality will be written all over your experience.

Essential Functions:
• Analyze customer and install base data (regular reporting experience will not be sufficient)
• Establish a data quality framework, metrics and dashboards
• Data Profiling
• Document data inconsistencies in such a way that they can be actioned
• Provide guidance to reporting teams
• In a limited capacity act as a pinch hitter for creating challenging reports to the business.


• Ability to think independently
• Can do attitude to develop the impossible analysis
• Collaborative
• Excellent communicator
• Ability to reach out to peers and other functions to accomplish larger projects that can stretch over several months
• Attention to detail and an inquisitive mind
• Skills in statistics and process analysis from a Six Sigma type methodology
• Excels in areas of data profiling, master data management, data governance, customer master data, database design, business analysis and reporting
• Ability to creatively question and investigate the accuracy of data. Interpret analytical findings and explore them in business context to assess their validity, ask the next question and perform basic sanity checks on initial findings.
• Ability to “think” data models, data flows and data architecture
• Expert at identifying and creating linkages between disparate information systems and data sources in order to provide a more accurate and comprehensive view of data.
• Ability to produce findings that provide valuable insights and help drive informed data management decisions
• Experience with both industrial strength data profiling tools as well as poor mans versions
• Hands on ability to crunch and analyze data and provide specific recommendations on actions to improve it.
• Ability to use Cognos Report Studio to design canned reports
• Ability to if necessary design and develop a relational MS Access or similar database with appropriate input and display forms
• Intricate understanding of SAP data objects and their attributes
• Expert in Excel that is able to extract every ounce of capability that Excel has to offer including visual basic macros and other more complex excel features.
• Ability to help identify deficiencies in the existing BI and EDW data models and make recommendations to improve the architecture.

US Citizenship required for this role.

• A minimum of 10 years of experience in data analytics and MDM roles • A Bachelor Degree; or equivalent experience is required. • Demonstrated ability to manage multiple projects • Experience with Master Data Management, Data Profiling, Data Analytics • Expert in Excel, Access, SQL and enterprise data profiling and data quality management tools such as Dataflux, Trillium, IBM, Informatica, SAP BusinessObjects, DataLever, Uniserv, Innovative Systems, DataMentors, Netrics and Datactics • Experience with Data Models • Experience with ERP/CRM Applications (SAP, Oracle, and/or Siebel) highly desirable, Visual Basic, and data quality profiling tools • 5 years or more in statistical process analysis preferred.

To learn more about NetApp employee benefits go to: http://www.netapp.com/jobs/benefits.html.

Contact, how to apply:

Contact: Petra Pino, 408-822-6984.
Apply by eMail: R0303181908235@posttrak.arbita.net
Apply Online

Salary commensurate with experience

Ref: ARBNAP2056-737209

URL: www.datashaping.com/jobs18246x.shtml
Please mention datashaping.com when applying. Thank you.

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