IT Project Manager/Business Analyst - Rail Europe (White Plains, NY)

Company Description:

Rail Europe is the leading North American supplier of European rail and related travel products. The company offers the most comprehensive selection of European rail products on the market, including single- and multi-country rail passes, Rail `n Drive products, point-to-point rail tickets, high-speed and scenic trains, sleepers, reservations and other rail-related products for use throughout continental Europe and the U.K. - a total of 35 countries. Equal Opportunity Employer.

Summary

Plans, directs, and coordinates activities of assigned IT projects to ensure that project goals are accomplished within the prescribed time frame and funding parameters by performing the following duties personally or through subordinate supervisors.

Responsibilities will include the general follow-up of all functional aspects of various IT projects, including overall planning, functional specifications, quality assurance, training/communication, and deployment coordination.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

• Consult with management and review project proposals to determine goals, time frame, funding limitations, procedures for accomplishing project, staffing requirements, and allotment of resources.
• Coordinate recruitment or assignment of project personnel including assignment of duties, responsibilities, and scope of authority.
• Formulate and define/describe scope and objectives of project.
• Identify and schedule project deliverables, milestones, and required tasks
• Develop project plans specifying goals, strategy, staffing, scheduling, identification of risks, contingency plans, and allocation of available resources.
• Coordinate activities of project personnel to ensure project progresses on schedule and within budget.
• Establish project planning and ensure standards and procedures defined are applied.
• Review status reports prepared by project personnel and modify plan and related scheduling as required.
• Prepare project status reports and keep management, clients, and others informed of project status and related issues.
• Confer with project personnel to provide technical advice and resolve problems.
• Coordinate and respond to requests for changes from original specifications.
• Coordinate IT and non-IT third parties as required by project
• Develop and maintain project documentation, including status reports, risk logs, and other deliverables as needed.
• Develop overall quality assurance test plans and directs quality assurance testing.
• Contribute to the testing campaigns via overall definition and guidance of plan plus review of developed functionality
• Coordinate project activities with commercial teams (marketing, e-commerce, operations, customer service, etc.) to ensure goals and requirements are met.
• Coordinate project activities with commercial teams; identify resource/time constraints and work actively with commercial teams to define planning
• Prepare and present the statement of work and proposals for identified clients in conjunction with account management.
• Contribute to change management via training materials, user guides, and other documentation; assist commercial teams in execution of training and change management

Qualifications

• Bachelor's degree or 1-2 years related experience or equivalent combination of educatioin and experience
• 2-3 years Project Management or 3-4 years Business Analyst experience
• 1-2 years in-depth experience in managing the following project phases: analysis/functional specifications, quality assurance, and deployment
• Proven track record of delivering mid-large scale IT project withing defines budget/planning targets
• 1+ years experience managing projects with web components (experience in consumer-facing sites a plus)
• Experience in MS Word, MS Excel, Visio, and MS PowerPoint are required
• Knowledge of MS Project is highly recommended
• Can quickly gain knowledge on new systems and changing environment
• Able to accomplish assigned tasks with minimal oversight; manage priorities and multiple concurrent deadlines with limited management supervision
• Communicate changes and progress and able to manage project team activities.
• Has ability to manage difficult or emotional customer situations, respond promptly to customer needs, solicit customer feedback to improve service
• Respond to requests for service and assistance, effectively manage customer expectations concerning deliverables.
• Speak clearly and persuasively in positive or negative situations, respond well to questions, demonstrate group presentation skills, participate in meetings at various levels (status, project steering committee, etc.)
• Contribute to building a positive team spirit, maintain morale of project team under difficult circumstances
• Exhibit confidence in self and others, and inspire and motivate others to perform well
• Knowledge of the travel/tourism industry is a plus
• Project management certification (PMI, etc.) is a plus

Job Response Information:

Send Resumes and salary range to: human_resources@raileurope.com or fax to 914-681-7279.

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